FAQ

Frequently Asked Questions

Will I receive the same jewellery as shown in the pictures?

Yes, all product images are real and represent the actual design. However, slight variations in color or finish may occur due to lighting and screen differences.

What is the quality of your jewellery?

Our jewellery is made with premium gold-plated finishing, kundan work, and high-quality materials to ensure durability and a luxurious look.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for select locations across India.

How long does delivery take?
  • India: 3–7 business days
  • International: 7–15 business days
Can I return or exchange my order?

Returns are accepted only for damaged, defective, or incorrect products within 3 days of delivery. Please check our Return Policy for full details.

Do you take bulk or custom orders?

Yes, we accept bulk and custom jewellery orders. You can contact us via WhatsApp or email for details.

How should I care for my jewellery?
  • Keep away from water & perfumes
  • Store in dry place
  • Avoid direct contact with chemicals
How can I contact you directly?

You can reach us via email or WhatsApp, and our team will assist you promptly.

CONTACT US

Get in Touch with Us

    Contact Information

    Address

    263/87, Sector 26, Pratap Nagar , Jaipur, 302033

    Email

    support@kritasyajewels.com

    Phone

    +91-8824880595

    WhatsApp

    +91-8824880595