Return & Refund Policy
Effective Date: April 30, 2026
Last Updated: April 30, 2026
1. Return Eligibility
Returns accepted only if:
- Wrong product received
- Damaged product
- Manufacturing defect
Request must be raised within 3 days of delivery.
Product must be:
- Unused
- In original packaging
2. Non-Returnable Items
- Customized products
- Bulk orders
- Sale items
- Used/damaged items
- Earrings (hygiene reasons)
3. Damaged / Wrong Product
Send:
- Order ID
- Photos/videos
Email: info@kritasyajewels.com
4. Refunds
- Processed after inspection
- Credited to original payment method
- Shipping charges not refundable
5. Exchanges
Only if stock available.
6. Cancellations
- Allowed before dispatch
- Not allowed after shipping
7. Marketplace Orders
Amazon/Flipkart orders follow their policies too.
8. Contact
3. Shipping Policy — Kritasya Jewels
Effective Date: April 30, 2026
Last Updated: April 30, 2026
1. Order Processing
- Processing time: 1–3 business days
- May increase during peak periods
2. Delivery Time
- India: 3–7 business days
- International: 7–15 business days
3. Shipping Charges
- Calculated at checkout
- Free shipping may apply on offers
4. International Orders
Customer pays:
- Customs duty
- Import taxes
5. Tracking
Tracking details shared after dispatch.
6. Wrong Address
Customer responsible for correct address.
Re-shipping charges may apply.
7. Damaged Package
- Take photos immediately
- Contact support
